Effective care for these types of visits can often be provided virtually. In some cases, a follow-up in person visit may still be required.

Primary Care Virtual Visit Booking Guideline

No
Yes
No
Yes
Did your doctor ask you to come in person?
Follow-up
New issue
New issue, or follow up/existing issue?
Book in-person visit
Virtual visit OK for GREEN and YELLOW
Virtual visit OK for GREEN only
Patient interested in virtual visit?

Virtual OK

  • Prescription refills/medication adjustments

  • Review lab tests/imaging results

  • Mental health – anxiety, depression

  • UTI/bladder/urinary condition

  • Mild cold/cough/flu

  • Forms that do not require a physical exam

Virtual OK if:
follow-up and not worsened or significantly changed

  • Headache

  • Sexual health

  • Dizziness/vertigo

  • Numbness/tingling

  • Moderate cold/cough/flu

  • Stomach/digestion/gastro issues

  • Follow-up on pain – back, chest, abdominal, muscle, joint

In-Person Required

  • Anytime a patient or provider prefers an in-person visit

  • Well baby/child exam, prenatal care

  • Procedures - biopsy, liquid nitrogen

  • Severe illness or cold/cough/flu

  • Child with fever

  • New pain – back, chest, abdominal, ear

  • Muscle/tendon/joint pain/injury

  • Language barrier

  • Rashes/skin conditions

These visits require a physical exam, procedures or immunizations, or are types of care best done in person.